Frequently Asked Questions
What is an investor number?
The Investor Number (IN) is a unique number given to you as an investor. It identifies your account at the Clearing and Depository Settlement (CDS) with the market, which holds all investor shares. The IN will be used to transfer shares to and from your account each time you buy or sell shares. When you open an account with a broker you will have to give your IN so that future transactions in your account can automatically be settled immediately after the trade is done.
A separate Investor no is needed for each Dubai Financial Market and the Abu Dhabi Exchange (ADX).
Why do I need a Bank account with Mashreq?
A cash account with Mashreq is a special Nil Balance account that is required for the settlement of trade transaction (debits & credits of funds). You can have either a current or a savings account
What is a trading account/client ID?
A trading numver is an account with Mashreq Securities (your broker), that is linked to the market(s) & your Mashreq account allowing client to trade in the market(s).
The client ID is a 1 to 5 digit ID number that serves as a username for Online access “E-Trade” and identification for when trading over the phone.
How can I place an order?
There are three options to trade with Mashreq Securities
- By phone: Orders can be placed by calling the brokers thru the phone on +971 4 363 2222 – and selecting Option 1 (after language selection)
- Online: Orders can be placed by visiting our online service “E-Trade”, thus opening the way to wider options such as live market watch, client portfolio & order placement. The Website can be accessed on: https://etrade.mashreqbank.com
- By market: Orders can be placed at the counter in the market by filling the order placement forms each time a trade is required. This facility is only available at our Dubai Financial Market office where the trade can be performed for both markets (DFM and ADX).
How to apply for the online trading service?
- By visiting either our Mashreq Securities DFM office or any Mashreq branch.
- Or by faxing the online form to +971 4 221 0630
Please make sure you attach a passport copy.
Are there any charges?
How will I receive the online trading password?
The password will be sent via SMS to the registered mobile number once the online account is established.
How can I reset the password if I forget it or enter it wrong?
To reset your password, please contact our customer service hotline on +971 4 363 2222, by choosing Option 2 after language selection – Sundays to Thursdays from 08:00am – 05:30pm.
For how long is the online trading Password valid?
- Every 31 days
- When used 31 times
Can the system disable my password?
Yes, the system will disable your password if you enter the incorrect password 3 times in a row. In this situation please contact the customer service hotline to have it reset.