Frequently Asked Questions
What is an investor number?
The National Investor Number (NIN) is a unique number given to you as an investor. It identifies your account at the Clearing and Depository Settlement (CDS) with the market, which holds all investor shares. The IN will be used to transfer shares to and from your account each time you buy or sell shares. When you open an account with a broker you will have to give your IN so that future transactions in your account can automatically be settled immediately after the trade is done.
A separate Investor no is needed for each Dubai Financial Market and the Abu Dhabi Exchange (ADX).
Do I need a Bank account with Mashreq?
Mashreq securities offers you two options:
- Opening a cash account with Mashreq: A cash account is a special Nil Balance account that would be used for the settlement of trade transaction i.e the debits and credits of the funds. You can establish either a Current or a Savings account.
- Using the Funds account: You may transfer or credit funds into a Fund Account in Mashreq to be able to trade without opening a personal cash account in Mashreq. You may start trading once the amount transferred or deposited is reflected in the account and assigned to you.
Please send us a copy of the transfer or deposit slip either by fax to +971 4 424 7263 or by email to info@mashreqsecurities.com with the following information:
Name of depositor / sender
Mashreq Securities Client Id or Trading account
Date of deposit / transfer
Amount
What is a trading account/client ID?
A trading number is an account with Mashreq Securities (your broker), that is linked to the market(s) & your Mashreq account allowing client to trade in the market(s).
The client ID is a 1 to 5 digit ID number that serves as a username for Online access “E-Trade” and identification for when trading over the phone.
How can I place an order?
There are three options to trade with Mashreq Securities
- By phone: Orders can be placed by calling the brokers thru the phone on +971 4 363 2222 – and selecting Option 1 (after language selection)
- Online: Orders can be placed by visiting our online service “E-Trade”, thus opening the way to wider options such as live market watch, client portfolio & order placement. The Website can be accessed on: https://etrade.mashreqbank.com
- By market: Orders can be placed at the counter in the market by filling the order placement forms each time a trade is required. This facility is only available at our Dubai Financial Market office where the trade can be performed for both markets (DFM and ADX).
How to apply for the online trading service?
- By visiting either our Mashreq Securities DFM office or any Mashreq branch.
- Or by emailing the online form at info@mashreqsecurities.com
- Or by faxing the online form to +971 4 424 7263
Please make sure you attach a passport copy.
Are there any charges?
The subscription for the Online trading is free of charge.
How will I receive the online trading password?
The password will be sent via Email to the registered email address once the online account is established.
How can I reset the password if I forget it or enter it wrong?
To reset your password, please contact our customer service hotline on +971 4 363 2222, by choosing Option 2 after language selection – Sundays to Thursdays from 08:00am – 05:30pm.
For how long is the online trading Password valid?
The system will automatically ask you to change the password in any of the following cases:
- Every 31 days
- When used 31 times
Can the system disable my password?
Yes, the system will disable your password if you enter the incorrect password 3 times in a row. In this situation please contact the customer service hotline to have it reset.
How will I receive the new (reset) password?
Your new password will be sent to your listed e-mail. Please make sure you confirm your e-mail address with our customer service representative before requesting for the reset.
Where should I call if I need any help or in case of any enquiries?
If you require any assistance or have any queries, please feel free to contact our customer service on +971 4 363 22 22 (Option 2 after language selection) Sundays to Thursdays from 08:00am - 05:30pm UAE time (04:00am – 01:30pm GMT) - or e-mail us at info@mashreqsecurities.com
Are there any currency restrictions in case of cheque / cash deposit or fund transfer?
There are no currency restrictions.
The funds will be credited in the Mashreq account and available for trading purposes as per the below timelines:
Cheque:
Foreign currency cheque: Minimum 3 weeks
UAE currency (dirham) cheque: 1-2 working days
Cash deposit:
Funds deposited in cash will reflect at the same time of deposit.
Note: the above timelines are applicable only when cheque or cash is deposited at the counter at any Mashreq branch. Please allow one extra working day if cheque or cash is deposited through the ATM machine inside the Mashreq branch.
Telex/Swift transfer:
Fund transfers via Telex or Swift usually reflect within 2-4 days. You may transfer funds to the Mashreq account in any currency you wish. Once the funds are received, they will be converted to UAE currency (Dirham) as per the currency rate on that date.
Can I deposit the cheque at the Mashreq Securities office located in Dubai Financial Market (DFM)?
Yes, our office in DFM can accept cheque deposits only. Cash deposits must be done at any Mashreq Bank teller counter.
Do you have access to International markets?
At present, we offer access only to the UAE markets (Dubai Financial Market and Abu Dhabi Securities Exchange) and Nasdaq Dubai.